General Terms and Conditions

• The User must be at least 18 years of age and must possess the legal authority to enter into an agreement so as become a User and use the services of Mast Yatri. If you are a minor or are below the age of 18 years, you shall not register as a User of the Website and shall not transact on or use the Website.
• We reserve the right to terminate your membership and/or block access to the Website if it is discovered that you are minor or incompetent to contract according to the law or any information pertaining to your age entered at the time of the creation of the account is false.

USAGE OF THE MOBILE NUMBER, COMMUNICATION DETAILS OF THE USER BY MAST YATRI

• Mast Yatri will send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction or booking made by the User, via SMS, internet-based messaging applications like WhatsApp, voice call, e-mail or any other alternate communication detail provided by the User at the time of booking.
• Mast Yatri may also contact the User through the modes mentioned above for any pending or failed bookings, to know the preference of the User for concluding the booking and also to help the User for the same.

HAVING A VISA AND PASSPORT

• International bookings made through Mast Yatri are subject to the requirements of visa including but not limited to the transit visa, OK TO BOARD which are to be obtained by the User as per the requirement of their travel bookings and the requirements of the countries the User intends to visit or transit through.
• Mast Yatri is not responsible for any issues, including the inability to travel, arising out of such Visa requirements and is also not liable to refund any amount to the User for being unable to utilize the booking due to absence or denial of visa, irrespective whether or not the user has availed the services of Mast Yatri for the visa process too. Refund, if any, will be as per the applicable terms of booking and cancellation policy.
• You must carry a valid passport. Your passport must be valid for 6 months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct permits and certificates. Mast Yatri will not be held responsible if you are refused entry to a country because you lack the correct passport.  

Mast Yatri will not provide any service or share confirmed booking details until such time the complete consideration is received from the User.

In addition to other remedies and recourse available to Mast Yatri under this User Agreement or under applicable law, Mast Yatri may limit the User’s activity, warn other users of the User’s actions, immediately suspend or terminate the User’s registration, or refuse to provide the User with access to the Website if:

The User is in breach of this User Agreement; or

• Mast Yatri is unable to verify or authenticate any information provided by the User; or
• Mast Yatri believes that the User’s actions may infringe on any third-party rights or breach any applicable law or otherwise result in any liability for the User, other users of Mast Yatri, or Mast Yatri itself.
• If a User breaches this User Agreement, Mast Yatri reserves the right to recover any amounts due to be paid by the User to Mast Yatri and to take appropriate legal action as it deems necessary.

The User shall not write or send any content to Mast Yatri which is or communicate with Mast Yatri using language or content which is:

• Abusive, threatening, offensive, defamatory, coercive, obscene, belligerent, glorifying violence, vulgar, sexually explicit, pornographic, illicit or otherwise objectionable;
• Contrary to any applicable law;
• Violates third parties’ intellectual property rights;
• spam; or
• In breach of any other part of these terms and conditions of use.

If the User violates any of the aforesaid terms, Mast Yatri shall be at liberty to take appropriate legal action against the User.

RIGHT TO CANCEL

In case of Mast-Yatri discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or any of the travelers is not correct or that any fact has been misrepresented by that User, Mast Yatri shall be entitled to appropriate legal remedies against the User, including cancellation of the bookings, without any prior intimation to the User. In such an event, Mast Yatri shall not be responsible or liable for any loss or damage that may be caused to the User or any other person in the booking, as a consequence of such cancellation of booking or services.

The User shall not hold Mast Yatri responsible for any loss or damage arising out of measures taken by Mast Yatri for safeguarding its own interest and that of its genuine customers. This would also include Mast Yatri denying or canceling any bookings on account of suspected fraud transactions.