+91 702 1005 183 info@mastyatri.com
+91 702 1005 183 info@mastyatri.com

Hotel Booking Policy

Standard hotel check-in time for domestic and international hotels is from 1400 hours to 1600 hours and check-out time is 1000 hours to 1200 hours.

Complimentary early check-in or late check-out will be subject to availability at the discretion of the hotel.

If you are late for check-in kindly inform the hotel by calling them. In peak seasons hotel sometime cancels your booking siting `no show’ as a reason.

Any changes made directly by the hotel come under their direct purview and we will not be liable for any compensation due to this change.

Mastyatri.com will not be held liable for any inconvenience or discomfort caused to the customer due to the insufficient services provided at the hotel. Mastyatri.com acts as an agent between the customer and the hotel, and will under no circumstance be held responsible for inadequate services provided by the hotel.

The customer will be liable to make good any damage(s) caused by any act of the customer (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused will be as determined by the concerned hotel. Mastyatri.com will not intervene in the same way.

In case the customer makes any changes in their accommodation while on the domestic tour, Mastyatri.com shall not refund or pay compensation in any manner whatsoever. The customer would also be liable to pay any additional sum that is required to be paid consequent to the previously mentioned changes made in the accommodation.

Accommodation will be provided at the hotels mentioned or in similar range hotels.

 

BREAKFAST RULES

Please clarify the timing of your breakfast the night before and be punctual.

International hotels’ general breakfast timings are between 6:30 am-10:00 am unless otherwise mentioned in the itinerary. In the event of an early start in the morning, packed breakfast, if requested, is subject to availability and at the discretion of the hotel.

Hotel reserve the right to refuse your meal after the time is over.

The buffet is common for everybody. If you want certain foods, kindly book separate meals, which will be charged by the hotel accordingly.

The menus for all meals are pre-set on the tour. We cannot provide a special meal, nor do we guarantee a special diet for the customer.

Mastyatri.com entertains the requests for special meals/room allocations only when the customer gives such requests in writing. Mastyatri.com will take all necessary steps to ensure that these special requests are honored. However, if due to any circumstance, these requests are not honored, Mastyatri.com would not be liable for any claim by the customer. It is also to be noted that, these special meals may be chargeable and the customer will have to bear the changes over and above the tour/package cost.

Children Policy

ROOM POLICIES

Bar items are chargeable, kindly checks the price list.

Any damage to hotel property, whether accidental or wilful, is the responsibility of the registered guest for each particular room.

If you break anything in the room the same will be charged before checkout.

If you smoke in no-smoking room/hotel area/corridors you will be charged Rs.2000/- onwards.

Please keep your room door closed at all times.

Please do not disturb other Hotel guests by loud noises in Hotel rooms, hallways and public areas especially from 22:00 to 8:00 hours.

No parties, loud disturbances, and/or noise-nuisance are allowed or tolerated in the hotel room.

Please do not walk and stay in the public Hotel areas in inappropriate clothing, i.e. pajamas, underwear, bathing suit, etc.

The hotel reserves the right to pre-authorize your credit card upon check-in or collect a fee for the entire stay in the form of a cash deposit.

 

POOL RULES

Take a shower before you enter the pool.

Swimwear is mandatory for both men and women.

Even if you do not see these rules written, they are there to follow.

Do not take room towels to the pool.

 

 CHILDREN POLICY

 Child policy differs from hotel to hotel. Before booking the Holiday package, all passengers must verify and understand the same to avoid price related issues.

A child traveling with two adults on ‘without a bed’ charge package will not be entitled to a separate bed or rollover and breakfast, based on the hotel policy. If any of these are services required for the child, please contact the hotel directly. It will be at a supplement cost charged by the respective hotel.

Each hotel has its own room occupancy and child policies, and Mastyatri.com is liable to follow the same. Hence, room occupancy will be recommended and advised by our travel experts at the point of sale accordingly.

A child traveling, for whom ‘without a bed’ charge has been paid, would not be entitled to a separate bed or a rollover bed based on the hotel policy. In case, ‘with bed’ charge has been paid for the child and you decide not to avail such facility while on the tour, you would not be entitled to any refund. In case you decide to seek an extra bed for the child booked on ‘without a bed’ basis on the tour, it will be subject to availability where you shall be bound to pay directly the additional amount charged by the concerned hotel.

A maximum of 3 people is allowed in one room.

An additional mattress or a rollaway bed will be provided for the third person sharing the room. It may vary as per the respective hotel policy.

The cost for triple sharing in a double room will be calculated as the cost of an adult on the extra bed unless otherwise specified by our associate service provider.