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Lost Passport in Thailand: Step-by-Step Guide

Second-last day in Bangkok. You’re packing for tomorrow’s flight home. Reach for your passport. It’s not in the hotel safe. Not in your bag. Not in the room. Gone. Panic sets in. Flight’s tomorrow. No passport = can’t board. Can’t exit Thailand. Trip extended indefinitely. Family waiting in India. The boss is expecting you on Monday. ₹1,20,000 lost on non-refundable bookings. This nightmare happens to hundreds of Indian tourists in Thailand annually. Hotel thefts. Pickpockets at night markets. Lost during island-hopping. Stolen from beach bags. Sometimes simply misplaced and never found. Here’s what nobody tells you: Losing your passport in Thailand isn’t trip-ending if you know the exact steps. The Indian Embassy in Bangkok handles this regularly. Thai immigration has established procedures. Insurance covers most costs. You can be on a flight home within 3-5 days—if you act correctly and immediately.

This guide walks you through every single step for Indians who’ve lost their passport in Thailand in 2025, from the moment you realise it’s missing to boarding your rescheduled flight home.

Step 1: File Police Report (FIR) Immediately

First action within 24 hours of discovering loss: Report to the nearest Thai police station.

Where to File a Police Report

Bangkok:

  • Tourist Police: Dial 1155 (English-speaking, 24/7)
  • Nearest police station to your location
  • Major tourist police stations: Patong (Phuket), Walking Street (Pattaya), Nana (Bangkok)

Outside Bangkok:

  • Local police station (Google Maps: “police station near me”)
  • Tourist Police Hotline: 1155 (they’ll direct you)
  • The hotel front desk can call the police for you

Critical requirement: A Thai police report is mandatory before the Indian Embassy will process an emergency certificate or passport reissue. Without a police FIR, the embassy cannot proceed.

What Information Police Need

Prepare this information before visiting the police station:

Personal details:

  • Full name (as in passport)
  • Passport number (if you remember/have a photo)
  • Date of birth
  • Nationality: Indian
  • Indian address

Passport details:

  • Passport number
  • Date of issue
  • Date of expiry
  • Place of issue (which city in India)
  • If you have a passport photocopy or a photo on your phone, show the police

Loss circumstances:

  • When did you last see a passport? (Date, time)
  • Where did you last have it? (Specific location)
  • How do you think it was lost? (Stolen/misplaced/don’t know)
  • What else was lost with it? (Wallet, phone, etc.)

Sample Police Report Wording (English)

For theft: “On [date] at approximately [time], my Indian passport number [X-XXXXX] was stolen from [specific location: hotel room/beach/night market]. I discovered the loss when [describe]. The passport was issued on [date] in [city], India, and is valid until [expiry date]. Along with the passport, [list other items stolen]. I request a police report for embassy purposes.”

For loss/misplaced: “On [date] at approximately [time], I lost my Indian passport number [X-XXXXX] somewhere between [location A] and [location B]. Despite thorough searching, I cannot locate it. The passport was issued on [date] in [city], India, and is valid until [expiry date]. I require a police report to apply for an emergency travel document at the Indian Embassy.”

Language Barrier Solutions

Most tourist police stations have English-speaking officers. If not:

  1. Use the Google Translate app (type in English, show Thai translation)
  2. Ask the hotel staff to accompany you as a translator
  3. Indian Embassy emergency number: +66-61-881-9218 (they can assist with translation)
  4. Many police stations have dedicated tourist assistance desks

What You’ll Receive

Police will issue a case number on the police card/report. Keep multiple copies:

  • Original for the Indian Embassy
  • 2-3 photocopies for Thai immigration, insurance, and airlines
  • Photo of police report on phone (backup)

Processing time: 30 minutes to 2 hours, depending on station workload and language barriers.

Cost: Free (Thai police don’t charge for reports)

Step 2: Contact Indian Embassy/Consulate Immediately

Indian Embassy Bangkok

  • Address: 46, Prasarnmitr, Sukhumvit Soi 23, Bangkok 10110
  • Phone: +66-2-258-0300 to 06
  • Emergency (after hours): +66-61-881-9218
  • Email: cons.bangkok@mea.gov.in
  • Consular Hours: Monday-Friday, 9:00 AM – 12:00 PM
  • Document Collection: 3:00 PM – 4:30 PM

Indian Consulate Chiang Mai

  • Address: 172, Moo 5, Sanpakwan, Hang Dong, Chiang Mai 50230
  • Phone: +66-53-441-618
  • Working Hours: Monday-Friday, 9:00 AM – 12:00 PM
  • Jurisdiction: Northern Thailand provinces

No Indian Consulate in Phuket. Phuket-based Indians must contact the Bangkok Embassy.

What to Tell Embassy

Call/email immediately with:

  • Your full name and date of birth
  • Passport number (if known)
  • Current location in Thailand
  • Police report case number
  • Planned travel date (flight home)
  • Emergency contact in India

Embassy will advise: Emergency Certificate vs. Full Passport Reissue based on your situation.

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Step 3: Understand Your Options

Indians who’ve lost passports in Thailand have two options:

Option A: Emergency Certificate (EC)

What it is: Single-use travel document valid ONLY for direct travel to India.

Who should get it:

  • Need to return to India immediately (within 3-5 days)
  • Emergency situation (family illness/death, urgent work)
  • Short-term tourists whose trip is ending

Validity: One-way journey to India only. Cannot visit other countries. Expires upon India’s arrival.

Processing time: 1-2 working days (if all documents are correct)

Cost: Approximately 1,400 Thai Baht (₹3,750)

Option B: Full Passport Reissue

What it is: New regular passport (same as an India-issued passport).

Who should get it:

  • Long-term stay in Thailand (work visa, retirement visa)
  • Planning to visit other countries before returning to India
  • Can afford a 7-10 day wait

Processing time: 7-10 working days minimum

Cost: Approximately 4,000-4,500 Thai Baht (₹10,700-12,000) depending on pages (36 vs 60)

Most Indian tourists choose an Emergency Certificate because it’s faster, and you’re returning to India anyway.

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Step 4: Documents Needed for Emergency Certificate

Mandatory documents for Emergency Certificate:

1. Police Report

  • Original Thai police FIR/case report
  • Must show passport number, loss date, and circumstances
  • Photocopy for your records

2. Passport Photocopy or Details

If you have a photocopy: Perfect—submit it

If NO photocopy: Provide these details:

  • Passport number
  • Date of issue
  • Date of expiry
  • Place of issue (which Indian city)
  • Parents’ names (as in passport)

Critical tip: Email yourself passport photos before any international trip. Saves massive hassle if lost.

3. Photographs

From September 1, 2025: ICAO-compliant photos mandatory

Requirements:

  • 4 passport-size photos (51mm × 51mm)
  • White background
  • Recent (taken within 6 months)
  • No eyeglasses, no headgear (unless religious)
  • Neutral expression, both eyes open
  • Face must occupy 70-80% of the photo

Where to get photos in Thailand:

  • Any shopping mall photo shop (Big C, Central, Terminal 21)
  • Cost: 150-200 baht for 4 photos
  • Takes 10 minutes

4. Proof of Indian Citizenship

Any ONE of these:

  • Aadhaar card (photocopy acceptable)
  • PAN card
  • Driving licence
  • Voter ID
  • Previous passport copy
  • Indian bank statements/cards

Don’t have ANY of these in Thailand? The Embassy can verify your identity through:

  • Video call to family in India (they show your documents)
  • Email scanned copies from India
  • Biometric verification if you have previous visa records

5. Affidavit

Signed in the presence of a Consular Officer at the embassy, stating the circumstances of loss. The Embassy provides a format—you sign on the spot.

6. Confirmed Flight Ticket (for faster processing)

Show confirmed return flight to India. The Embassy prioritises Emergency Certificates for those with imminent travel.

Don’t have a ticket yet? Get a provisional booking (refundable or hold) to show urgency.

Step 5: Embassy Appointment and Process

Book Appointment

IVS Passport Application Centre Bangkok:

No appointment needed for Indian nationals at IVS. Walk-in during working hours (9 AM – 12 PM).

What Happens at Embassy

  1. Submit application + all documents
  2. Consular officer interview (verify identity, circumstances)
  3. Sign an affidavit about passport loss
  4. Biometric capture (photo, sometimes fingerprints)
  5. Pay fees (cash Thai Baht or card)
  6. Receive an acknowledgement receipt with the collection date

Total time at embassy: 1.5 to 3 hours, depending on the crowd.

Emergency Certificate ready: 1-2 working days (embassy notifies via email/phone)

Collection

Return to the embassy during document collection hours (3:00 PM – 4:30 PM) with:

  • Receipt/acknowledgement slip
  • Original police report
  • Any government-issued photo ID

Emergency Certificate looks like: Temporary passport-style booklet, valid for a single journey to India.

Step 6: Thai Immigration - Visa Transfer

Critical step most Indians forget: New emergency certificate has NO Thai visa stamp. You entered Thailand on an old passport. Must transfer visa/entry stamp to new document.

Thai Immigration Bureau Procedure

Location:

  • Immigration Bureau, Division 1, Sub-Division 2
  • Government Complex Building B, Chaengwattana Road, Bangkok
  • Open: Monday-Friday, 8:30 AM – 4:30 PM

Documents needed:

  • New Emergency Certificate (from the Indian Embassy)
  • Thai police report (original + copy)
  • Photocopy of old passport (if available)
  • Letter from the Indian Embassy explaining passport replacement
  • Your flight details/boarding pass showing entry into Thailand

What to tell immigration:

“I entered Thailand on [date] via [airport] with Indian passport number [old number]. That passport was lost/stolen on [date]. I have a new Emergency Certificate from the Indian Embassy. I need the entry stamp transferred to continue my stay and exit Thailand legally.”

Processing: Immigration will:

  1. Check the database for your arrival record
  2. Verify entry date, flight number
  3. Issue a new arrival stamp in the Emergency Certificate
  4. Update their system with a new travel document

Time: 1-2 hours
Cost: Free (no charge for stamp transfer)

CRITICAL: Without this step, you’ll face issues at airport departure. Immigration will have no record of you entering Thailand legally with a new document.

Step 7: Notify Airlines and Rebook

Inform Your Airline

Call airline customer service immediately: “I’m an Indian passenger on flight [number] on [date] from Bangkok to [destination]. My passport was lost in Thailand. I now have an Emergency Certificate from the Indian Embassy. Do I need to update my booking details?”

Most airlines require:

  • Email them a photo of the new Emergency Certificate
  • Update passport number in booking (some charge a ₹500-2,000 fee)
  • Confirm at the check-in desk 3-4 hours before the flight

Airlines flying India-Thailand:

  • Air India: +66-2-263-9200
  • IndiGo: +91-124-6173838
  • Thai Airways: +66-2-356-1111
  • Vistara: +91-9289228888

Flight Change Considerations

If your flight is within 48 hours of getting an Emergency Certificate:
It might be impossible to process everything in time. Consider:

  • Postponing flight 2-3 days (change fee ₹3,000-8,000)
  • Or risk airport issues (not recommended)

Smart approach: Once you get the police report (day 1), immediately change the flight to 4-5 days later. Gives buffer time for the emergency certificate and immigration stamp.

Step 8: Insurance Claim Process

Most comprehensive travel insurance policies cover lost passport expenses, including:

What Insurance Covers

Passport replacement costs:

  • Emergency Certificate fees (~₹3,750)
  • Passport photos (₹400-550)
  • Police report related costs

Additional expenses:

  • Flight change fees (₹3,000-10,000)
  • Extended accommodation (if the trip is prolonged)
  • Local transport to the embassy/immigration

Typical coverage limits: ₹15,000-50,000 depending on policy

Documents for Insurance Claim

Mandatory:

  1. Original Thai police report
  2. Copy of old passport (if available)
  3. Emergency Certificate/new passport copy
  4. All paid receipts (embassy fees, photos, transport, hotel)
  5. Original flight tickets (old and new)
  6. Insurance policy copy

Claim submission:

  • Most insurers: Email scanned documents
  • Some require physical submission after India returns

Processing time: 15-30 days after document submission

Indian insurance providers:

Common Claim Rejections

Why insurance might reject:

  • No police report filed
  • Passport left unattended/negligently handled
  • Pre-existing damaged passport not reported
  • Exceeded coverage limits
  • Delay in reporting loss to insurer

Prevention: Inform insurance within 24 hours of loss. Most policies require immediate notification.

Step 9: Departure from Thailand

At Bangkok Airport Check-in

Arrive 4 hours early. You’ll face extra scrutiny with an Emergency Certificate.

Documents to show airline:

  • Emergency Certificate
  • Boarding pass/confirmed ticket
  • Thai immigration exit stamp (from previous step)
  • Police report copy (sometimes requested)

Airline verifies:

  • Emergency Certificate matches the booking name
  • Valid for India travel
  • Thai immigration stamp present

At the Immigration Departure

Immigration officer checks:

  • Emergency Certificate validity
  • Thai entry stamp (transferred from old passport)
  • Matching exit card (TM.6 if you filled it during arrival)

Possible questions:

  • “Where is your original passport?” → “Lost, I have a police report”
  • “Show police report” → Provide photocopy
  • “Why Emergency Certificate?” → “Passport lost, returning to India immediately”

Processing: 10-20 minutes (longer than a regular passport)

No fees. Thai departure routine.

Upon Arrival in India

Indian immigration accepts an Emergency Certificate for entry.

You’ll need to:

  1. Apply for a regular passport in India immediately
  2. Emergency Certificate surrendered to the Indian immigration
  3. Get a fresh passport before the next international trip

Time to get a regular passport in India: 2-3 weeks via Tatkal

Preventive Measures: Never Lose It Again

Before Thailand Trip

Digital backups:

  • Email yourself passport scans (first page, visa pages)
  • Save photos on cloud (Google Drive, iCloud)
  • Share the copy with a family member in India
  • WhatsApp passport photo to yourself

Physical copies:

  • 3 photocopies: 1 in checked luggage, 1 in carry-on, 1 with travel companion
  • Laminated passport copy in wallet (separate from real passport)

During the Thailand Trip

Hotel safety:

  • ALWAYS use the hotel safe for your passport
  • Never leave in room unsecured
  • Don’t carry a passport to beaches/night markets unless needed
  • Only take a photocopy for daily activities

Common theft scenarios:

  • Hotel room theft while at breakfast (lock safe!)
  • Beach bag snatching (don’t bring a passport to the beach)
  • Pickpockets at crowded night markets (keep in hotel)
  • Motorcycle rental (only give photocopy, never original)

Only carry a passport when:

  • Checking into a new hotel
  • Domestic flights within Thailand
  • Bank/money exchange transactions
  • Buying a SIM card
  • Otherwise—lock it safely

Cost Summary: Lost Passport in Thailand

Total out-of-pocket expenses:

ItemCost (Thai Baht)Cost (₹)
Police ReportFreeFree
Passport Photos (4)150-200₹400-550
Emergency Certificate~1,400₹3,750
Transport (Embassy/Immigration)400-800₹1,070-2,140
Flight change fee3,000-8,000₹8,000-21,400
Extended accommodation (2-3 nights)3,000-6,000₹8,000-16,000
Total7,950-16,400₹21,220-43,840

If insured: Claim back ₹15,000-30,000 (depending on policy)

If NOT insured: Entire cost out-of-pocket

Lesson: ₹600-1,200 travel insurance premium saves ₹20,000-40,000 disaster costs.

Frequently Asked Questions

Can I travel to other countries with Indian Emergency Certificate?

No. Emergency Certificate valid ONLY for direct travel to India. Cannot visit other countries. If you planned Thailand-Singapore-India route, must return directly Thailand-India.

What if I find my old passport after getting Emergency Certificate?

Old passport is invalid once Emergency Certificate issued. Must surrender old passport to Indian authorities. Cannot use both. Report finding to Indian Embassy immediately.

Can I exit Thailand without transferring visa stamp to new Emergency Certificate?

Technically illegal. Thai immigration requires valid entry record. Without stamp transfer, you’ll face detention, fines, possible overstay charges at airport. Always complete immigration transfer step.

My passport was stolen with my wallet, phone, everything. How do I manage?

Contact Indian Embassy emergency number +66-61-881-9218 immediately. They can arrange consular assistance. Hotel can help with police report. Embassy can verify identity through India-based family video call. Process takes longer but manageable.

Does travel insurance cover full passport replacement or just Emergency Certificate?

Most policies cover reasonable expenses up to limit (₹15,000-50,000). This includes Emergency Certificate fees, not full passport reissue. Check your specific policy wording.

I’m in Phuket/Chiang Mai, must I go to Bangkok for Emergency Certificate?

Chiang Mai: Visit Indian Consulate Chiang Mai. Phuket/other areas: Must travel to Bangkok Embassy. No other option for emergency certificates. Budget 1-2 days Bangkok stay.

Disclaimer

Information based on 2025 procedures for Indian passport holders in Thailand. Embassy procedures and fees may change. Always verify current requirements with the Indian Embassy in Bangkok before proceeding. Consult immigration lawyers for complex cases. Travel insurance coverage varies by policy—read terms carefully.

About the Author

Eccentric Blogger, Traveler and Consultant.

The First Mast Yatri
The First Mast Yatri
Founder and CEO